Please be sure to read the following instructions carefully before sending your message:
- 1.Our office handles public complaints and petitions in accordance with the Administrative Procedure Act, the Petition Act, and the Guidelines for Handling Public Complaints and Petitions by the Executive Yuan and its Affiliated Agencies.
- 2.The public feedback mailbox service at our office is limited to collecting, processing, and using your personal data only within the necessary scope for "contacting the parties involved" and "handling complaints and petitions (including forwarding to other responsible authorities).
- 3.Due to the legal duties and professional divisions of government agencies, if your letter involves the responsibilities of other authorities, it will be forwarded to the relevant authority for handling and direct response. Therefore, your personal basic information (including name, email address, contact phone number, and mailing address) will be forwarded along with the content of your letter to the responsible authority.
- 4.Our office collects, processes, and uses personal data (such as name, email address, contact phone number, and mailing address) in electronic or paper form solely for the purpose of handling complaints and petitions. The retention period for personal data is 3 years, in accordance with the agency’s file retention regulations. The data is used within the Republic of China and may be shared with our office or other relevant authorities. You may exercise your rights under Article 3 of the Personal Data Protection Act, including the right to access or request copies, make corrections or updates, stop the collection, processing, or use of your data, and request deletion. We may not be able to assist you with your issue.
- 5.You can submit complaints, petitions, feedback, or suggestions to our office via this electronic feedback mailbox or by mailing a written request to:
Personal Data Protection Commission Preparatory Office
5th Floor, No. 77, Guanqian Road, Zhongzheng District, Taipei City 100011, Taiwan